SHIPPING UPDATES (COVID-19 DELAY)

Due to Covid-19 restrictions and delays please allow up to 2 weeks processing and shipping time on all items. We will send you tracking information once your item has left our facility and is on its way to you!

If you have any questions at all, please Contact Us and we’ll take care of you!

INTERNATIONAL CUSTOMS AND VAT

For International Shipping, customs has the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance. Spaulding Decon is not responsible for the payment of this fee.

Using the UK as an example, they state they will charge VAT on any shipment with a value greater than £15, which equates to approximately $23.27 USD.

You can read more about import taxes and duties for the UK here:

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Taxes will vary from country to country, as will tax enforcement. We have found Canada and the UK to be among the countries with the strictest enforcement, unfortunately. At any rate, this is an extremely common issue for international customers. For folks that are especially upset or feel they were unlawfully taxed, we recommend they contact their customs office to file a dispute. Customs offices will have forms available where their citizens can file their dispute, like this one for the UK:

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285

If you have questions, feel free to Contact Us

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WHEN WILL MY ORDER SHIP?

Each item has a different processing timeframe. Look at the individual product page for shipping timelines. Remember that if an order says it will ship in a certain amount of business days, this does not include weekends or holidays.

Domestic orders should take 3-7 business days to arrive, after it has been shipped. Most international orders arrive in 3-6 weeks, but can take up to 8 weeks depending on the location.

HOW LONG DOES SHIPPING TAKE FOR US ORDERS?

Once your order ships from one of our warehouse, most items are delivered to the customer within 3-7 days after the item ships.

DO YOU SHIP INTERNATIONALLY?

We ship all over the world!

Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country’s local postal service for final delivery. Keep in mind that international orders can take up 3-6 weeks to be delivered.

HOW MUCH DOES SHIPPING COST?

Each product has different shipping costs based on weight.

WHAT IF MY ITEMS ARE DAMAGED, DEFECTIVE OR INCORRECT:

If you have received a damaged, defective, or incorrect item please Contact Us and include: